Customer Service Administrator

Job Title: Customer Service Administrator

Salary: £26,000per year

Benefits: Excellent benefits including private healthcare

Location: West Leeds

: 915226

We have a superb opportunity for a Customer Service Administrator to join a successful and growing company in West Leeds that have featured in the Times ‘Top 100 small companies to work for’. The role involves providing excellent customer service to both internal and external stakeholders and maintaining the market leading service levels provided by the business.

Your duties will include:

* Assisting drivers with roadside breakdowns

* Dealing with high volumes of inbound calls

* Ensuring that cases are processed and actioned within agreed time scales

* Ensuring relevant parties are kept informed of the progress or delays

* Building and maintaining strong relationships with suppliers and customers

* Providing excellent customer service levels whilst working under pressure.

Our client are an excellent company to work for and will provide full training to the successful candidates. You must demonstrate experience working with an administrative and customer facing role and experience of providing outstanding levels of customer service. You must also possess the following skills:

* Strong excel skills

* The ability to work well under pressure whilst maintaining accuracy and to agreed service levels

* Excellent communication and customer service skills

* Good eye for detail

Due to the amount of response we receive, unfortunately we are not able to give feedback to individuals, if you have not heard back within 7 days please assume that you have not been successful for the role you have applied for.