Customer Services Officer / Cso / Csa / Social Housing

Customer Services Officer / CSO / CSA / Social Housing
Full Time
Watford
£19,000

Out client currently has a vacancy for a Customer Services Officer to be the first point of contact in their organisation and deliver a first class customer service experience to their residents

You will be communicating with customers in person, on the telephone and all other methods of contact including email and social media. You will deal with rent enquiries, payments, estate management queries and improvement programmes queries. You will also assist with the diagnosis of repairs, ordering of parts and arrangement of appointments as well as processing inspection requests and work orders.

You will be comfortable handling confidential information and be able to communicate effectively with customers including those dealing with emotional stress and dealing with difficult situations.

Previous experience of working in a customer facing role using both verbal and written communication, use of word, outlook and the internet is essential, while previous experience of working within a housing environment and of using a Housing Management System would be an advantage.