Site Supervisor – Tfl Contract
Full job description
Mitie
Salary: £240 – £300 per day
1.2 Responsibilities
This section is divided into several key parts
1.2.1 Customer Service
* Be polite and courteous at all times.
* Ensure all customer complaints are captured, documented and where possible satisfactorily resolved and escalated through the Operational Chain of Command.
* Continuously liaise with the security team to ensure security operations run in accordance with site rules, regulations along with current management and client instructions.
* Ensure all personnel receive an excellent customer service at all times.
1.2.2 Operational Efficiency
* Promote document and client contract compliance, providing support and guidance to ensure that a safe and secure working environment is always maintained.
* Ensure familiarity with all equipment required for the delivery of service especially in relation to CCTV Systems, Access Control Systems, uniforms, torches, and personal protective equipment (PPE).
* Ensure familiarity with the Company Hourly Paid Staff Handbook and company policies and procedures.
* Ensure delivery of a prompt and adequate response to incidents at the client’s premises in line with Company procedures and contractual requirements together with the compilation of incident reports.
* • Ensure availability of all equipment required for the delivery of service especially in relation to CCTV systems, Access Control systems and personal protection equipment (PPE), with any issues being escalated through the Operational Chain of Command.
* •Ensure full understanding of escalation procedure for incidents.
* •Ensure familiarity with all Assignment Instructions, policies, procedures, and site-specific documentation.
* •Ensure delivery of all reporting standards and requirements within the agreed timescale as per the Standard Operating Procedures.
* Familiarity of all relevant legislation required for the role i.e., DSE, GDPR etc.
* Liaise with emergency services as requested and required.
* Carry out duties and requested tasks effectively and professionally at all times.
* Timely arrival prior to shift commencement to ensure a thorough handover/takeover of duties on post.
* Assist in the prevention of unlawful acts.
* Regular and emergency scheduling of colleagues.
* To conduct disciplinary Investigations and attend grievance hearings where appropriate.
* To understand and comply with the Statutory Disciplinary and Grievance procedures and HR policies.
1.3 Staff Development
* Ensure completion of the required training modules for all staff in area of responsibility.
* Ensure completion of mandatory visits to all staff in area of responsibility and in accordance to BS7499.
* Ensure regular communication with all staff.
* Ensure all employees are dealt with fairly and equitably in all aspects with particular attention to disciplinary or grievance issues.
* Lead, motivate, and monitor staff to improve their performance and skills.
* Monitor and manage poor performance using direct and indirect management techniques.
* Ensure that client and staff welfare is provided at the highest possible standard throughout area of responsibility.
* Promote and apply the behavioural standards across the contract.
To apply for this job please visit definitejobs.co.uk.