Service Standards Administrator
Full job description
Rullion Resource
Salary: £26,000 per year
We require an experienced Customer Complaints handler to join our prestigious client as a Service Standards Administrator in their offices in Nottingham.
You will be carrying out day to day Complaint processes and ensuring the delivery of SLA’s and KPI’s are carried out in a professional manner at all times.
AREAS OF RESPONSIBILITY
• Manage, monitor and check own work and schedule to maximise productivity, efficiency and accuracy
• Record, monitor and progress resolution of complaints through the C and Q Complaint systems
• Produce straightforward reports, schedules, summaries and correspondence for internal and external customers.
• Speak to customers that phone through to the complaints team and resolve and address concerns, ensure you take ownership of customers issues into the business also
• Monitor the Service Standards Mailbox to ensure all emails are replied to within 2 working days
• Follow all complaints through to resolution by communicating with the field managers to prompt investigation
• Ensure complaints impacting SLA are chased up with the field or the relevant parties so complaints can be resolved in a timely manner
• Highlight trends
• Communicate with Suppliers, Consumers, ATOS, and field workforce to investigate and resolve problems
• Be a team player and be able to assist in other team processes during busy periods
• Assist Process Expert in day to day tasks and ensure any delegated tasks are carried out as required
COMPETENCIES
Ability to work alone and as part of a team
Ability to analyse and interpret data and identify root cause of problems
Conveying information clearly in both verbal and written forms
Ability to deal with internal and external customers
Basic working knowledge of Microsoft Office
In return, we offer you:-
*£26,000 per year which rises to £7.91 after 12 weeks.
*40 hour working week. Monday – Friday
*Subsidised canteen
*Dress down Fridays
*Free tea and coffee facilities
*On-going work which can lead to permanent employment for the right candidate.
To apply for this job please visit definitejobs.co.uk.