Customer Service Administrator
Full job description
Kinetic Office Recruitment
Salary: £26,400 per year
Customer Service Administrator
Up to £22,000
Alfreton
Monday to Friday, 37 hrs per week
Overview:
The role will be full of variety and an enjoyable challenge in a friendly environment. Your major strengths will be organisational skills coupled with excellent communication and listening abilities and a positive attitude to work. You must be able to work accurately under pressure and have a flexible approach to support the running of a busy office.
Key Duties:
* Directly dealing with customers over the telephone and email
* Respond and answer incoming telephone calls as quickly as possible
* Taking call / orders in a friendly manner, supporting the call with all necessary information
* Sales order processing onto the system
* Answer any customer queries, obtaining information to respond to customers in the correct manner
* Maintain sales email inbox and answer all queries professionally
* Updating customers on the progress of their orders and keeping them updated with ETA’s
* Liaising with internal colleagues/warehouse staff/transport regarding deliveries
Person Specification:
* Office based, customer service experience
* Work accurately under pressure and have high attention to detail
* IT competent – Word and Excel
* The ability to respond to time frames and deadlines
* Excellent data entry and keyboard skills
* Be highly organised in managing own workload
* Able to adapt to change at short notice
* Proactive and detail orientated with a flexible attitude
* Strong communication skills both written and verbal
* Professional, highly organised, self-motivated, team player, customer facing
Please note that due to a high volume of applications across all our adverts we are only able to respond to those who have been shortlisted. If you haven’t had a response within 48 hrs please assume you have been unsuccessful.
To apply for this job please visit definitejobs.co.uk.