Service Delivery Coordinator

Salary: £28,132 per year

Please note: this is an ongoing recruitment campaign and candidates will be invited for interview as and when the posts become available.

Introduction

The Service Delivery team aim to deliver a comfortable, safe, and efficient environment for Members, their staff, and staff of the House to work in; as well as providing a welcoming and functional environment for all visitors to the House of Commons.

The Service Delivery Teams provide customers with a range of services including reception services, meeting and committee room management and support. We are the evacuation controllers for Parliamentary buildings and provide first aid support. We also escort visitors, as necessary, to ensure that they meet with their hosts and provide support for the business of the House.

The Role

The post holder is responsible for providing an excellent reception and support service to Members of Parliament, their staff, staff of the House of Commons and the public.

Key stakeholder relationships in the role include:

• Members of Parliament and Members staff
• Police & Security Officers
• Departmental managers and staff
• Government departments
• Journalists
• Event organisers

Skills and Experience

• Excellent interpersonal skills. The ability to respond quickly and within agreed service levels and ensures customers are kept updated on progress and are satisfied with the service they have received.
• The ability to communicate clearly and effectively with a diverse range of customers at all levels, while always maintaining a professional and courteous manner.
• The ability to work successfully within a team and actively help and support others to get the job done whilst upholding the values of equality, diversity and inclusion.
• Makes constructive suggestions to improve processes or work practices
• A willingness to attain a qualification in customer service (Desirable).

Why Join?

In addition to your salary, we offer an attractive range of benefits including:

• 30 days’ annual leave (increasing to 35 days after first full leave year).
• Civil Service Pension scheme.
• Access to training and development.
• Flexible working.
• Interest free season ticket loan and bicycle loan.

Next Steps

If you would like to apply for this role, please submit an application providing evidence against criteria’s 1-5 in the Job Description.

More information on the role and the full criteria can be found on the Job Description.