Service Delivery Administrators

Salary: £30,840 per year

Our client have gone through some changes and have restructured their working hours and are now looking to recruit.

3 x customer focussed individuals who have dealt with complaint handling.

The role is very busy and fast paced, you will handle the query from start to finish only escalating if it’s something that you cannot offer an answer to where the customer is unhappy.

Taking telephone calls recording all information on the database, taking details of the problem keeping calm and collective and taking all of the information so you can resolve the issue.

Keeping your customer up to date on what’s happening at all times.

You will need a minimum of two years customer services experience and ideally in complaint handling. You will also need…

• Good IT skills on MS 
• Clear communication skills, written and spoken
• Calm nature
• Ability to work under pressure 

In return they offer…

• Modern offices with free parking
• 23 days holiday plus bank holidays
• Pension
• Training and more

These roles are full time working Monday to Friday on a rota basis which rotates

The hours are Monday – Friday – 

8am-5pm and 11am-8pm which rotates weekly 

If you feel you have the experience and skills please with your CV and stating your notice period 

Due to the unprecedented volume of response we are currently receiving, regrettably we are no longer able to respond to every application individually. If you have not heard back from us within 48 hours, please assume your application for this role has been unsuccessful. We do read each CV carefully and if the situation changes or another potentially suitable role becomes active, we will be back in contact.