Customer Service Administrator

OVERALL PURPOSE:

To handle incoming calls with a high level of customer service allocating and rescheduling engineers as necessary. Also to maintain a good level of incoming or outgoing calls.

The hours for this role are: Tuesdays, Thursdays, Fridays, Saturdays and Sundays 8.00 am – 4.00 pm.

KEY RESPONSIBILITIES:

• To promptly answer incoming calls in an enthusiastic, courteous and efficient manner.
• To book or reschedule appointments by way of allocating the correct engineer.
• Identify the customers’ requirements and attend to these, or divert the call to the correct person.
• Resolve queries where possible.
• Be clear in communicating information to both customers and staff.
• Be positive in working as part of a team.
• Maintain a smart appearance that adheres to company standards.
• Keep a good level of attendance and time keeping.
• Assist with other admin duties in between calls.

KEY ATTRIBUTES:

• Good standard of keyboard skills and basic knowledge of windows software, especially outlook.
• Positive attitude to work.
• Presentable in appearance.
• Highly motivated and enthusiastic.
• Excellent customer service and communication skills.
• Proven previous experience.

We are an Equal Opportunities Employer.