Senior Oss Engineer / IT Support / Operational Support Systems

Senior IT Support Engineer / OSS Engineer Required!

OSS Engineer / Operational Support System / Server / Networking / Desktop / Active Directory / DHCP / DNS / DFS / MS Office / Microsoft Server 2003/2008 / MS Exchange / Symantec Endpoint / Hardware Support / Permanent / Surrey / £30,000 plus Benefits

Capita are urgently recruiting for an experienced OSS Engineer to join our team, located in Surrey. This position is a permanent opportunity, with a fantastic career path and excellent benefits on offer.

You will be responsible for providing internal support working within a small multi-disciplined team to provide a high standard of desk side and remote support for end users. You must possess a high level of technical, diagnostic and problem solving skills being able to adhere to SLA’s and mentor a junior member of the team. On occasions you may be required to travel to other sites if a resolution cannot be provided remotely.

Essential Skills Required:

Must have strong server and networking experience
Microsoft Desktop (Windows 7).
Microsoft DHCP, DNS, WINS, DFS etc.
Active Directory Administration.
MS Office and associated applications.
Microsoft Remote Desktop Services.
Microsoft Server (2003, 2008).
Exchange (2010).
Symantec Endpoint Protection or equivalent product.
Hardware support including Desktop/Laptop, iPad/iPhone Printers and peripherals.
Building of standard desktop and server systems to agreed build images.
Software and hardware asset management/configuration management.
Variety of other areas including mobile telephony, networking and software installs.
Experienced in installing/troubleshooting and supporting a wide range of systems and applications.
Experienced in installing/troubleshooting windows operating systems, deploying/packaging applications.
Knowledgeable of WAN/LAN environments and terminology, IT infrastructure and services.
Excellent in building and maintaining customer rapport and relationships.
Able to prioritise, having a keen sense of urgency taking responsibility of incidents.
Self-motivated and able to work with minimum supervision.
Competent in oral and written communication.
Able to deal with customers/suppliers/peers at all levels in a professional manner.
Manage licencing of various products (Microsoft, Adobe, RSA etc)
Maintain windows updates and other software update packages (Secunia CSI)
Help with deployment / development of new systems.
Compliance activities for essential security accreditationMinimum requirements include at least 2 of the following:

MCP or CompTIA qualifications
Prior experience working in corporate Desktop Support team
Experience deploying and managing and supporting printer estates
Ability to work with end-users both desk-side and remotely
Ability to work as part of wider team and liaise with multiple Resolver GroupsCapita Resourcing welcome applications from all suitably qualified people regardless of gender, race, disability, age or sexual orientation.

Capita Resourcing is a trading name of Capita Resourcing Ltd. Services offered are those of an Employment Agency and Employment Business. Applicants will be required to register with us.