IT Support Engineer

IT Support Engineer

Job Description

Company description:

Cencora is a leading global pharmaceutical solutions company that is committed to improving the lives of people and animals everywhere. We connect manufacturers, providers, and patients to ensure that anyone can get the therapies they need, where and when they need them.

We’re a purpose-driven organization, where all of our team members around the world are united in our responsibility to create healthier futures. We work together every day to help our partners bring their innovations to patients worldwide, creating unparalleled access and impact at the center of health.

Job description:IT Support Engineer (2nd Line)

You’ll provide local IT Support for UK and remote support globally.

Place of work: You’ll either be based in one of the locations below:

Castle Cary – BA7 7EU OR
Feltham – TW13 7HF OR
London – WC2B 4PJ


You’ll be primarily responsible for operational support of endpoint devices used within the organization. Role also provisions new equipment, conducts asset management tasks, and onboards new hires locally.

You’ll provide initial setups and support of endpoint devices. Troubleshoot IT-related problems and provide input/recommendations to endpoint hardware and software technologies. Endpoint Support staff members support all policies, procedures, and standards for delivery and implementation. They may also perform a wide host of general management and administrative responsibilities.


  • Works with team lead or senior team members to understand user’s Endpoint Support requirements.
  • Provides input during short-term Endpoint Support project/task planning efforts with team members.
  • Participates in the deployment of new or upgraded images, software and hardware for multiple endpoints.
  • Configures and installs desktop PCs, peripheral equipment, laptops and other mobile devices.
  • Follows established procedures for performing configuration changes, updates and upgrades.
  • Performs repairs to hardware, software, and peripheral equipment, following design or installation specifications.
  • Submits or updates configuration items within management tools.
  • May participate in the unit testing for new deployments or new components and remediates problems.
  • Provides feedback on new software performance and testing.
  • Participates with Level 2 issue assessment and resolutions of problems.
  • Diagnoses and resolves endpoint and mobile device hardware and software issues.
  • Creates temporary solutions until permanent solutions can be implemented.
  • Provides technical support to meetings that include video conferencing.
  • Documents solutions to common problems and responses for frequently asked questions.
  • Implements contingency plans including reliable backup and restore procedures, as needed.


  • Associate’s Degree or technical institute degree/certification in Computer Science, Information Systems, or other related field or equivalent work experience
  • Typically 2-4 years of relevant technical (1st line or 2nd line) work experience.
  • Demonstrated working knowledge of basic to moderately complex hardware and software products and problem solving/diagnostic skills


  • General knowledge of commonly used applications and programs, such as Microsoft Office Suite, Adobe, alternate browsers.
  • Working knowledge of latest operating systems.
  • Ability to troubleshoot and support wireless and wired connectivity.
  • Knowledgeable in the building, imaging and setup of new device deployments.
  • Customer Service oriented, and capable of comfortably working in a fast-paced team oriented environment.
  • Solid verbal and written communication skills.
  • Basic understanding of TCP/IP network protocols and services.

What we offer:WHAT WE OFFER:

  • Salary – Excellent salary package dependent on experience
  • Company Bonus plan
  • Pension Scheme
  • Private Health Care Insurance
  • Employee Assistance Programme
  • An unique opportunity to work for a Global purpose led organisation
  • Lot of growth, training & development opportunities


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