Senior IT Support Engineer

Salary: £48,000 per year

Our client is currently looking for a Systems Engineer to join a team supporting the organisation’s network, systems applications, and hardware. Based in Epsom with occasional travel to our Pall Mall, this role is responsible primarily for second- and third-line support with the expectation of becoming a future subject matter expert in areas specific to the club.

The successful candidate must be comfortable working with all levels of stakeholders as part of a team or autonomously when required and be available to participate in an on call rota.

Role responsibilities include: (Service Delivery/Operation)

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Manage and maintain technology and systems used by the Club.

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Support IT projects with the installation of software, hardware and associated peripheral device drivers

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Assist with the maintenance of our Office 365 tenant and AD Domain configuration

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Provide a Help Desk service to support Club staff and members and IT providers used by the Club

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Respond to support requests in a timely and courteous manner.

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Assist in the production and upkeep of all technical documentation in line with company standards.

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Assist the Development team where necessary

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Ensure that all calls are updated with detailed information and resolved within SLA’s

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Participate in the Service Desk out of hours shift rota as directed

Our ideal candidate:

Essential Experience

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MCSA Level Knowledge of Windows Servers & Services (including AD, DHCP, DNS)

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Good Knowledge of Authentication Technologies (ADFS, NAP/RADIUS, SAML)

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Understanding of Enterprise WiFi Solutions (preferably Ruckus)

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Hardware Engineering Experience (Printers, Servers, UPS, End User Compute, MDM)

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Azure Fundamentals / AZ-900 Level Knowledge of MS Azure IaaS / PaaS

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CompTIA Network+ Level knowledge of networking, and experience using firewalls, switches, and routers (preferably Fortinet, Juniper, HPE/Aruba)

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Experience of network design and management (including MPLS, VLANS, subnetting)

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Office 365 Administration / Applications

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Experience of using PowerShell for automation and management of services

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Experience of working in a multisite environment utilizing remote support technologies (VPN, RDP, TeamViewer)

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Knowledge of communications tools (Skype for Business, Zoom, Teams)

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Knowledge of collaboration tools (SharePoint/Teams, OneDrive for Business)

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Experience of physical network cabling (including rack/frame wiring & termination)

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Basic Knowledge of Linux (Preferably Ubuntu 18.04+, RHEL 8 / CentOS 7+ but other distros considered)