Scheduler / Duty Call Handler

Salary: £26,000 – £27,456 per year

Our client are proud to have been serving their local community in Southport & Formby since 2007.

They are now looking for an amazing problem solver, with experience in care coordination, scheduling or logistics.

You will ideally already have experience of working within the home care sector and have a good understanding of what makes the industry tick.

If this describes you we would love to hear from you!

Job Description

· Understand and build effective and efficient schedules around the clients and Care Professionals/Caregivers.

· Ensure schedules are prepared, considering travel time, holidays, training and last-minute cancellations.

· Be responsive to changes in the schedule and liaise with relevant team members.

· Match Caregivers to new clients in conjunction with client services team and arrange introductions.

· Ensure client schedules are matched to their needs, with the same Caregiver and the same times each week, where possible.

· Develop excellent relationships with both clients and Caregivers so both can enjoy positive experiences.

· Work with the Care Team to ensure new and existing care packages can be resourced and scheduled on a timely basis.

· Add and maintain client and Caregiver information onto the electronic scheduling system.

· Carry out any other duties deemed necessary for the successful operation of the business.

· Ensure compliance with the Equality, Diversity and Equal Opportunities Policy, in respect of employment and service delivery.

· Be a first responder to calls coming into the office from Caregivers, clients, families, health professionals and referrers.

Qualifications

· Experience of working in a scheduling role within a home care or other relevant environment such as logistics.

· Good working knowledge of IT systems with experience of Microsoft Office or Google Suite and CRM software with the ability to learn and adopt new technologies where appropriate.

· Highly resilient and positive with excellent communications skills.

· Excellent organisation and prioritisation skills with the ability to work calmly and accurately under pressure.

· Team player with strong interpersonal skills with the ability to build rapport quickly.

· Excellent attention to detail with the ability to prioritise and see all task through to completion.

· Logical and analytical with the ability to work on own initiative and meet deadlines.

Additional Information

This is a full time role working shift patterns that will require you to work weekends.

This is a grade 5 role and the salary range is £26,000 – £27,456per year depending on experience.

Our client provides ongoing support, business travel expenses, workplace pension, shopping club benefits & referral bonus along with an excellent employee assistance programme & length of service benefits.

We encourage applications from all sections of the community as our client wants to reflect the neighbourhoods in which they work. Our client is committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment. This role is subject to DBS enhanced disclosure.

**Additional exciting packages**

• All employees start at 5.6 weeks holiday, and this grows with length of service up to a maximum of an additional 10 days holiday pa
• Our client provides a fully stocked drinks kitchen which includes a range of herbal teas, speciality coffees, filtered water, and juices etc.
• Our client pays for Staff lunch the third Wednesday of every month for whoever is on duty – this is usually a takeout of choice e.g., Pizza/KFC/Fish n Chips etc.
• Length of Service awards at years 1, 3, 5, 10 and 15
• After 1 year of service, they offer additional items such as:
• o The day off on your birthday as a gift from them or close to your birthday if it falls on an off-shift dayo Access to the Company sick pay schemeo Invite to the Company health plan scheme – company funded if you work over 35 hours per week. Level of cover dependant on job Grade
• After successful completion of induction and can demonstrate contribution to the success of the business, they offer a non-contractual performance related bonus scheme of up to 10% of annual salary