Call Handler Thurrock

My client are a maintenance contractor based in Thurrock, they currently require experienced repairs call handlers to join their growing team.

You must have previous experience of working within a helpdesk environment and ideally you will have worked within the construction and / or maintenance industry.

The main duties of this role are:

-Logging repair calls directly from tenants
-Raising jobs on the client’s computer system
-Dealing with engineers on a daily basis
-Booking in reactive works
-Booking in planned works
-Checking engineers are at the correct jobs
-Dealing with queries from tenants, contractors and the client
-Closing off and completing jobs and completing all paperwork required

The candidate requirements for this role are as follows:

-Good IT Skills
-Previous experience within Maintenance / Scheduling / Booking is preferred
-Previous customer service experience is essential
-Ability to work under pressure
-Ability to commit to a long term temporary to permanent role

Applicants MUST have CALL HANDLING experience.