Sales Support Administrator

Sales Support Administrator

JTRS Overview: JTRS are an established Apple Solution expert for Education and one of only an exclusive number of accredited Apple educational solution providers in the United Kingdom. JTRS supplies Apple Mac products, Apple software training, Apple technical services and support solutions for all levels of educational facilities.

JTRS are looking to expand their Internal Support team to help continue the growth within the Apple education market. We are looking for individuals’ who are passionate about excellent customer service combined with attention to detail from a strong administrative background. In return we can offer a competitive salary & benefits package and a wonderful working environment.

This role exists to provide fast and efficient administrative support and maintain the highest level of customer satisfaction. To respond promptly to internal and external client queries, ensuring compliance of Company policies and procedures.

Duties include:

– Promptly respond to all client purchase order and queries received into the department
– Liaise internally and externally to ensure the highest level of service is provided to the client to meet their requirements
– Progress all existing client issues that are assigned and update the status regularly
– Provide administrative support to account managers and sales team
– Ensure all relevant information that is customer specific is updated and noted on the relevant documents and systems
– Ensure orders are shipped to client requirements
– Own all client returns and issues to completion
– Process orders and queries in a timely manner
– Review and suggest improvements to processes
– Work closely with internal departments to ensure all requests are picked up within relevant timescale
– Quote generation for non-project specific requests
– Profiling of customers and potential customers to ensure all data is accurate
– Appointment making for external sales representatives

Key Skills, Knowledge and Experience:

– Educated to GCSE standard or equivalent
– Good business acumen, showing evidence of ability to make sound business decisions
– Good Time Management Skills
– Articulate, numerate and an ability to communicate at all levels in the company structure
– Computer literate with a working knowledge of MS Excel and Word
– Proven ‘Team Player’
– Commercial awareness of the IT Industry
– Administration experience