Sales Office Manager

Salary: £42,000 – £50,400 per year

Our client is a wholesaler in the Beauty Sector and has a vibrant Sales Admin Team in need of a great Manager. A Sales Office Manager who will be part of their culture to exceed the expectations of their customers and brand partners and support their Sales Team ensuring a smooth flow of orders and invoices.

This role is very fast paced and it will require regular communication with numerous different internal departments on a daily basis. If you’re looking for a challenging yet rewarding role where no two days are the same and you have excellent time management and organisation skills, then this role will be of significant interest to you.

Reporting to and working closely with the Finance Director your key objectives will be to ensure an accurate and efficient sales support function. You will manage a portfolio of ecommerce channels to ensure customer satisfaction. You will work closely with your team to increase the growth of the business and across all departments in the business to ensure smooth and efficient customer service.

Day to day your role will be:

• Maximize sales throughput and customer satisfaction by ensuring all sales orders received and processed in a timely manner to meet customer requirements.
• Ensure all daily invoicing is processed, reconciled, and delivered to customers.
• Tracking of customer sales orders through to invoicing.
• Provide full support to the account managers. This will include the set up and maintenance of customer accounts, processing all orders end to end, maintain customer product listings & accurate and timely invoicing.
• Creating and maintaining the set-up of customer product files. This will include completion of new line forms and help with customer range plans.
• Assist with the information flow between departments.
• Fully supportive in helping resolve customer queries.
• Ensure all administrative duties are completed on time.
• Have a good relationship with customers and help ensure customer expectations are achieved.
• Produce KPI measures to track customer satisfaction and delivery turnaround.
• Work closely with IT department to support and enhance new and existing systems, documenting any procedural change for circulation to appropriate departments.
• Manage, train, appraise and establish objectives for the staff in the department.
• Management reporting of key KPI’s on a weekly and monthly basis to measure departmental performance.
• Report to senior management performance and any relevant issues.

You will have superb communications skills – both written and verbal.

You will pride yourself on your organisational skills and ability to adapt to new systems and change.

Obviously, your MS Office skills will be excellent and if you have used Navision that would be appreciated..

And above all a really nice person too!

You can expect to join a team who work hard to achieve results and are focused to ensure a great customer experience. You will have a great salary along with flexible working options and duvet days. In addition, there is a generous staff discount and an employee assistance programme.

If you are a Sales Office Manager who is all the above and more – please send me your CV.

Thank you – Lindsay