Customer Care Advisor

Customer Care Advisor

Business Unit: Records Management

Location: Rainham RM139YB

Contract Type: Permanent

Hours: 37.5

Salary:£22,000

Restore are currently recruiting for Customer Support Operatives for Restores business unit Records Management.

This is an exciting opportunity if you have a passion for customer care.

Within this Customer Support role you will Assist the Customer Support Team & Managers in processing of customer requests, ensuring that the correct schedules and priorities are applied for all work carried out. To develop solid relationships with customers and to assist with streamlining administration practices with the department.

Responsibilities

To perform duties required to promote good quality relationships with all Restore Customers
Using RSSQL produce any necessary reports for customers, and produce required internal reports if required
Ensure good communication with other Restore sites and operational departments is maintained at all times
Process customer requests and data entry in an accurate & timely manner
Investigate and respond to customer queries in a timely manner, escalating to management where necessary
Assist in managing customer accounts ensuring a high degree of customer service
Ensure good communications with other Restore sites & operations is always maintained.
About you

Driving licence preferred due to location of the role
Be able to demonstrate a working knowledge of data & documentation, I.T databases and I.T systems in a quality assurance/standard driven organization
Demonstrate knowledge and experience of working within a customer services environment with the ability to promote customer service, and to meet or exceed customer satisfaction and expectations
Assist with mentoring and training new team members
Must be literate, well-spoken and have good written & verbal communication skills, numerate, computer literate, meticulous and methodical
Must have excellent interpersonal skills, smart appearance, physically fit, enthusiastic, hardworking and honest.
An Inclusive Approach

We are committed to becoming a great place to work, one that is inclusive, safe and where people can reach their true potential. We value the contribution that all our colleagues make and aim to have a company that recognises the diverse, multi-cultural society in which we live. We actively encourage applications from all members of our community, including those from underrepresented groups. We are happy to consider flexible working options, including part time hours wherever this is practically possible.

We’re also interested in hearing from individuals with different career experiences, including those that are looking to return to work following a career break.