Resident Liaison Officer

Salary: £36,000 per year

Resident Liaison Officer

Employment type: Permanent, full-time

Location: Leeds (travelling to various sites across Leeds)

Salary: £30,000p.a. + £3,000 car allowance + 25 Days (+bank holidays) + Employee Assistance Helpline and much more

Hours: 37.5 Hours per week Monday to Friday

My client is currently recruiting for an experienced Resident Liaison Officer to join their company on a permanent basis in and around Leeds.
My client is a building service engineering consultancy, utilising renewable technologies to help their clients achieve carbon reductions. This is done by specialising in energy and water efficiency.

The Role:
Responsibilities will include:

• Support residents throughout planned maintenance
• Acknowledge any special needs or situations of individuals residents
• Be the resident’s first point of contact
• Manage the complaints procedure so complaints are dealt with quickly and efficiently
• Address any queries or complaints in a timely manner
• Attend operational meetings where your contribution is crucial
• Work with site managers to keep residents fully informed
• Keep records in line with company procedure to guarantee GDPR compliance

Experience/ skills required:

• Previous experience in high-level customer service to the public
• Experience within the construction industry and the housing sector
• Experience in scheduling domestic heating installations
• Effective complaints-handling skills
• Act sensitively towards the public and their queries
• Use computer systems to enter and process data
• Ability to work alone and as a part of a team therefore must be self-motivated
• Must have a driving license and access to your own vehicle

This is an excellent opportunity to join a growing business with an excellent reputation in its field. If you meet the above criteria, please apply today to be considered for the role.
Key Words: Resident Liaison Officer, Liaison Officer, Resident Relationships, Customer Service, District Heating, Communal Heating, Retrofit Heating, Low Carbon Technology