Receptionist / Administrator

Receptionist/Administrator
Full Time, 40 Hours Monday – Friday
Salary: £26,000per year

Excellent service, every day. It’s how we make the difference.
Our purpose is to help people live longer, healthier, happier lives and the 70,000 people we employ are at the heart of making this a reality. It requires focus and dedication – and as a global leader in healthcare we rely on a wide range of clinical skills to help us achieve our ambitions.

The Role:

This is a very varied and fast paced role for an experienced Administrator. You’ll be meeting and greeting customers as they visit the Bupa Centre for appointments and treatment and will be pivotal in ensuring they receive the best possible customer service experience. You’ll also be taking calls to book and amend appointments, talking customers through what’s involved as well as preparing all the relevant paperwork and ensuring all customers have completed relevant documentation for their appointment. This is a dual role of both reception and administration, when based on the front reception, you’ll be phone based as well as meeting and greeting customers face to face, and will be undertaking administration tasks throughout the day.

Specific Skills:
* Previous office based experience is essential
* Excellent customer service skills essential
* Experience of dealing with customers face to face and over the phone advantageous
* Very organised and flexible with an ability to multi task
* Ability to work in a fast paced environment
* Good administration skills with an ability to use various in-house systems at the same time
* Good pc skills including knowledge of Word, Excel and Outlook

What we’ll give you:
We’ll look after you with our contributory pension scheme, bonus scheme and annual salary review and help balance your home and work life with 25 days holiday each year (pro rata for part time employees). We’ll also help keep you in shape with free Bupa health screens and access to our 24 hour health line and give you regular training and coaching to support and develop you.