Provisioning Customer Service Advisor

Provisioning Customer Service Advisor

£26,000 per year depending on experience

We are currently recruiting for Provisioning Customer Service Advisor position for office based in Worcester

Job Role:
Working as part of our Provisioning Customer Service team this role manages the customer experience including the implementation of new orders, updating tariffs of existing customers (Re-sign), billing queries and supplier consolidation.

Attributes:
– Pro actively respond to customer enquiries resolving the query with best solution for the customer and business.
– Provide support within the operations team covering daily admin tasks including: reconciliation, escalations, account updates and correspondence.
– Assist in the management and organisation of corporate customers handling all aspects of account administration while responding efficiently within KPI’s.
– Own and manage key business processes, including new line orders, migrations and the implementation of new and existing customers and assist the customer and Account Manager through each process.
– Offer expert advice and guidance on the Arrow systems to our internal customers while keeping abreast of new product and technology to facilitate customer service excellence.
– Support other areas of the company when business peaks require.
– Prioritise, plan and manage your work load when faced with multiple tasks and to work to monthly deadlines and targets
– Pro actively identify and implement enhancements to service and improvements to procedures including hardware supply, network liaison and our in house system whilst maintaining high levels of accuracy.
– Establish and maintain relationships at the relevant levels within the key accounts via telephone and email and, on occasion, on-site visits within the Account Management Team.
– Assist and manage company policies maintaining network compliance.
– Identify and leverage sales and service opportunities and enhancements
– Ensure that all customer data captured accurately and completed in a timely and effective manner
– Provide expert advice on company telecom solutions.
– Process new, rejected and complex requests with Open-reach

If you would like to apply for this position please send your CV and a covering letter to Joanna Herbst