Projects & 2nd Line Support Engineer

Salary: £36,000 – £48,000 per year

Projects & 2nd Line Support Engineer

£36,000 – £48,000(salary has movement for the right candidate)

Nottingham

Full Time – 37.5hrs a week

Office based initially but flexibility in hybrid working

Permanent

As a Senior IT Support Specialist you will be part of the small IT team, reporting directly to the IT Manager. You will:

• 2nd Line support/network/application support
• Ensure the integrity and confidentiality of all data by pro-actively offering advice on security and general PC use
• Trouble-shoot hardware and software, rectifying where possible and reporting persistent faults
• Work with the IT Manager to support the network infrastructure and IT related projects
• Investigation & challenging projects being the main chunk of the role
• Assist with multi project streams of technical work alongside each other
• Provide some support for 1st line Support and general IT task; by phone, in person or remotely where needed
• Be working with the following Live IT Systems and Platforms: Windows Domain and Microsoft Azure, Sage, Office 365 (Microsoft 365) suite (including OneDrive/SharePoint/Teams/InTune), Windows 10/11, Linux OS(s), Windows Server 2012, 2016, 2018 (DHCP/DNS/Group Policy/DFS Management), Cisco Meraki, Ubiquity, Adobe Cloud Suite, CCTV systems

What you’ll need to succeed:

• IT qualification would be desirable
• Previous experience with trouble shooting Windows Networks, MSSQL databases, Azure
• Linux experience
• Relevant experience of working in an office or customer service environment
• Experience of working in an IT-Support environment
• Experience of working with networked computing systems
• Experience of managing is installing physical networks, switches/firewalls terminating and running caballing etc
• Good written and oral communication skills
• Ability to prioritise tasks, to work quickly and accurately, and to organise own work
• Ability to remain calm when under pressure and handle difficult situations
• Ability to use initiative and judgement
• Ability to demonstrate a motivated, proactive, and helpful approach to work
• ISO 27001 knowledge would be beneficial but not necessary

What they can offer you:

Our client offers a fast paced, flexible, and enjoyable working environment where you can truly make an impact with your work. You will have the opportunity to develop your skills, share knowledge and work as a team to drive continual improvement. With a focus on health and financial well-being, company benefits include, flexible working hours, enhanced annual leave allowance, tram to work and cycle to work schemes, healthcare scheme, Employee Assistance Programme, retail discounts and an enhanced Company pension scheme.

2 stage interview process – can happen as soon as possible.

Major Recruitment act as an Employment Agency for permanent roles and an Employment Business for temporary opportunities.