3rd Line Support Technician

3rd Line Support Technician
Location: Central London (City)
Salary: £42,000 – £48,000

Our client is a leading provider of IT Software and Infrastructure services that specialise in hosted services, cloud computing, managed IT support and 24/7 service desk. The services of the company are provided to the professional services sectors which include Legal and Financial sectors.

A new role has arisen for a 3rd Line Support Technician working on the Service Desk team.This position involves working within the service desk team, as a 3rd line technical resource to the Service Desk. The main focus of the role is to work with the service desk manager to ensure that incidents and problems are resolved within a timely manner, and SLA targets are met. There may also be opportunities to be involved in project work.

Main Duties include:

• To be a 3rd line technician on the Service desk and to resolve incidents and requests within service level agreements

• To Monitor the health of servers and services and rectify any issues that occur in a proactive manner

• To attend client sites as and when required for either support or project work

• Assist in the delivery of projects as required

Experience Required:

• 2-3 years’ experience of 2nd & 3rd line support

• MS server technology

• Managing VMware virtualised environments

• MS Active directory including Group Policy

• Terminal Services & Citrix

• Managing VPN’s

• Managing DNS

• Network switches and patching

• Backup technologies, installation, configuration and troubleshooting

• MS Exchange 2003/2007/2010

• MS Office 2003 onwards

• BES

This position is based in Central London and this role pays a salary in the region of £42,000 – £48,000depending on experience.