Customer Service Administrator Apprenticev

Do you want a varied admin role that is not governed to sitting behind a desk? Like many of our previous apprentices, join the Elliott’s team and become part of our success to help drive our business forward; the Customer Service Administrator Apprentice vacancy is for you.
PETA Ltd are proud to be working with Elliotts, a leading builders’ merchant, to recruit a Customer Service Administrator Apprentice. The Customer Service Administrator Apprentice will be at the heart of our business and based in one of our local branches in Ringwood. From here you will learn everything there is to know about how a successful merchant branch and kitchen & bathroom showroom is run. You will also be exposed to other divisions and areas of our business throughout your apprenticeship to help with your all-round development.
Training to be provided:
Level 3 Business Administrator Apprenticeship Standard. You will complete a 15-month apprenticeship which includes 12 days at the PETA training centre in Cosham. You will be supported every 6 weeks with visits from your PETA Learning & Development Coach.
About the role:
The Customer Service Administrator Apprentice will be responsible for the following duties:Learning about the products and services that we offer to our customers
Communicating with customers both face to face, via the phone and by email
Assisting with invoicing and other administrative tasks
Accurately taking messages and responding
Supporting accurate stock control
Working closely with various departments and offering support to other branches

Supporting the branch in adhering to Health & Safety regulations
Assisting with pricing and quoting on a range of materials and services
Using various IT platforms such as Microsoft Outlook, Word and Excel as well as an internal system (IntactIQ) to input data and look up products to order via online catalogues

Training will be given on the tasks outlined above.
What are the career prospects at Elliott’s?
Elliott’s love to invest in their staff; if the Customer Service Administrator Apprentice does well in branch, then there will be the chance to gain a permanent contract and career progression.

Essential Skills:

It is essential that the Customer Service Administrator Apprentice has the following skills and personal qualities:Strong communication skills, both verbal and written
Accurate numeracy skills when pricing and quoting
Ability to understand measurements in discussions with customers
Solution orientated and good problem-solving skills
Friendly and personable with a positive approach to learning and work
Drive and passion to succeed
Highly organised with a strong attention to detail
Good sense of responsibility and strong work ethic
Some basic IT knowledge would be useful although training on internal systems will be given
Have good judgement and be able to work on own initiative
Teamworking skills: understanding that everyone has their part to play in the smooth running of day-to-day activities
GCSEs in maths and English with at least a grade C / 4 are required
About The Company

About us:
Here at Elliott’s, we’re clearly doing something right…. We’ve been around for 178 years, helping our customers build. Our customers continue to choose us because we can supply anything they need to build a house.  Elliott’s place high value on their staff as they are one of the key factors that have made and continue to make the company as successful as it is.

Company Benefits:Free parking
Life insurance
Annual profit share bonus
22 days annual leave plus 8 Bank Holidays
Employee support helpline/services
Proven track record of apprenticeship success and progression

Don’t miss out on this excellent opportunity, are you local to Ringwood? Click to apply for the Customer Service Administrator Apprentice position now.