Helpdesk Administrator / Scheduling Administrator

Helpdesk Administrator / Scheduling Administrator

Full-Time – Homeworking

We are currently recruiting for a large organisation with a remote / homeworking network in the Norfolk area. Our exclusive client are seeking a Scheduling Administrator to monitor an email helpdesk for an Online System where you shall have a range of duties from logging all email requests onto an Online System, acknowledging user requests, contacting users where incomplete information has been given and seeking managerial/senior authorisation where necessary.

This role shall be dealing with a range of customers verifying their need / job-sheets and organising internal Engineers to attend the work required, therefore applicants must have excellent communications skills as well as the ability to work with complex databases and Excel sheets. This new role shall also entail other data entry and data review/formatting tasks so it is essential you are comfortable working with Microsoft packages to an advanced level

Please not all Telephone and IT Equipment will be provided but candidates MUST have an area at home they are able to work from and MUST be located within Norfolk or Norfolk / Suffolk boarder.