Part Time Customer Service Advisor
Full job description
Intro Recruitment
Salary: £26,000 per year
We are currently recruiting for a blue chip company in Warrington, where they are looking to recruit a number of Customer Service Executive’s to work on a Permanent Part – time basis.
Hours of work
Mon – Friday 4pm – 8pm + One full day at the weekend – Saturday 9-6, Sunday 10-5
SALARY AND BENEFITS
Basic Salary: £26,000Pro rata + benefits
Discounts on the company products/services
ABOUT THE ROLE
Job Purpose: To process Mobile Telephone Insurance claims and registrations for 3rd party customers, conveying claims decisions and arranging the fulfillment of claims, communicate effectively and in a warm, friendly and knowledgeable manner with customers and third parties ensuring continuous delivery of customer service.
KEY RESPONSIBILITIES IN THIS ROLE INCLUDE;
• To process customer requests, device registrations and claims consistently and accurately applying internal processes and procedures and seeking guidance where necessary.
• To ensure that we resolve customer queries 1st time every time through all customer contact mediums
• To take ownership of a customer’s situation, following it through to a satisfactory conclusion
• To work within guidelines for resolving customer issues whilst ensuring customers are treated fairly
• To provide an efficient, knowledgeable and effective interface with our customers
• To build relationships with internal and external customers
• Contribute individually and as a member of a team to ensure service levels meet agreed standards
• Deliver a quality service to all customers and third parties to ensure customer satisfaction
LOCATION
Warrington
The ideal applicant will have experience of working in a Customer service orientated role, although this is not necessary as full training is provided.
Please for immediate consideration
To apply for this job please visit definitejobs.co.uk.