Customer Services Advisor

Salary: £26,000 per year

This is an exciting opportunity for Customer Service Stars.

My client is a top 100 Law Firm and they are expanding the Customer Services Team.

It is a Monday to Friday, 9am to 5.30pm role.

You will join them initially on a three month contract and it is almost certain at the end of the contract you will be made a permanent team member.

Based within their Legal Operations department you’ll be working alongside a busy team of dedicated, highly skilled legal professionals and conveyancing specialists to provide an outstanding customer service experience to clients.

Your role will be to:

* Provide customers with an excellent customer service experience via telephone and email

* Ensure that telephone calls are answered and dealt with promptly and efficiently

* Ensure support requests are recorded efficiently and with sufficient detail to enable follow up activity by relevant teams

* To make basic outbound calls to clients, under supervision of Conveyancing staff

* Ensure that you remain compliant in everything that you do, including but not limited to treating customers fairly

What you’ll need to succeed:

* Previous experience in a customer service role

* Excellent communication skills; written and verbal

* Positive, can‐do attitude

* Interpersonal and relations skills

* Commitment to providing excellent customer service

* The ability to remain calm under pressure

* Have good IT skills

* Ability to listen and be polite on the phone

Please bring your customer service expertise to this team – they need YOU!