Part Time Customer Service Advisor

Job Title: Part Time Customer Service Advisor
Location: Cheadle
Hours: 20hours a week
1600-20.00 or 17.00-21.00
Required: 3 Days in the week and 1 day of the weekend 8.00-16.00 or 9.00-17.00
Salary: £26,000per year

A well known market leader, within the property sector, has a number of exciting opportunities for experienced Customer Service Advisors to join its newly expanding team. Successful candidates will work in conjunction with the Section Leaders and Contact Centre Team Leaders to provide a seamless customer service experience to their customers, by providing exceptional service in conjunction with the ability to up sell additional products and services.
Key Responsibilities
” Handling large volumes of calls from customers and third parties, offering a seamless service.
” Focus on providing an exceptional level of customer service; showing empathy, professionalism and product awareness whilst handling and resolving queries in a timely manner.
” Ability to multi-task and document accurate notes on the system.
” To ask relevant and appropriate questions of the customer in order to identify and maximise cross sales opportunities.
” Responsible for personal SLA’s and KPI’s, ensuring service delivered delights our customers and best practice is followed.
” To continually meet the objectives and targets as set by the management team, and strive to exceed these.
” Contribute to team ethos of striving for success.
” To project a positive image of the organisation, it’s people and services.
” Look for ways to exceed customer expectations (internal and external) and give more help than is expected or requested.
” Provide fresh ideas in relation to the on-going development of contact centre processes and procedures.
” Take ownership for personal development.
” Any other administrative or project work as required.
The Ideal Candidate:
” Must have experience of working within a call centre or estate agency environment.
” Be able to provide examples of working to a high degree of accuracy, as well as the ability to complete a large volume of tasks.
” Good communication skills.
” Problem Solving

” Ability to prioritise and manage time effectively
” Able to receive and act upon constructive feedback
” Willing to take on additional tasks as required
” Excellent attendance and time management
” Great team player. Enjoys working as part of team to achieve common goals
” Passion for delivering excellent customer service
” Computer literate with experience of Microsoft Office.
” High degree of accuracy in English and maths.
” Excellent organisation, prioritisation and planning skills.
” Courteous and professional at all times to both customers and fellow employees.
” Ability to cope under pressure and work to targets.
” Able to work with impartiality
” Reliable, trustworthy and acts with integrity.
” Ability to follow directions competently.
” Ability to handle information with the appropriate level of confidentiality and sensitivity.
” Conduct, personal appearance and attitude reflect a positive image for the Company.
” Ability to work in a team and on own initiative.

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Pertemps is an Equal Opportunities Employer