Part Time Customer Relations Administration Assistant

Part Time Customer Relations Administration Assistant – Haywards Heath.
17.5 hours per week
Salary: £26,000per yearpro rata

1ST CENTRAL was launched in 2008 and has since sold over 1 million car insurance policies. We’re quickly making a big name for ourselves in the world of insurance and are always on the look-out for talented people to join our team.

Customer Relations Administration Assistant Job Purpose:

Reporting to the Customer Relations Manager, provide administrative support to the Customer Relations function. To assist members of the Customer Relations Department in matters relating to the smooth running of the Department and to assist management in meeting Departmental objectives.

Customer Relations Administration Assistant Job Responsibilities:
Responsible for delivering duties such as:

• Producing acknowledgement letters
• Support the Customer Relations Executive with day to day administration of Financial Ombudsman Service cases
• Assist Customer Relations Executive in production of case files for Financial Ombudsman Service
• Log customer complaints where necessary
• Checking department controls are effective
• Assist with any general administrative tasks required within Customer Relations
• Any other reasonable duties as required

Customer Relations Administration Assistant Job Specific Competencies:

Experience

• Experience of working in an office environment
• Experience of office administration

Skills

• Excellent communication skills, both verbal and written
• Have good organisational skills and be able to multitask
• Problem solving skills with the ability to adopt a logical approach to resolving problems
• Good numeracy and literacy skills
• PC skills particularly in Microsoft Office

Knowledge

• A basic knowledge of insurance products and personal lines insurance following appropriate training
• Basic understanding of regulatory requirements and company principles (including TCF) following appropriate training
• Solid understanding of the business objectives and operations

Benefits Include:

• Competitive pension scheme
• Competitive holiday allowance with the option to buy and sell days
• Interest free season ticket loans & rail discount card
• Time off for volunteering
• Childcare vouchers
• Cycle to work scheme
• Discounts on high street vouchers, travel websites, food & entertainment, health & leisure and more!

So if you are have all the right skills we are looking for to carry out this role then make sure you apply today.