Scheduling Administrator / Customer Support Assistant

Scheduling Administrator / Customer Support Assistant
Southend on Sea, Essex
£26,000 per year DOE
Our Ref: 561128

A leading UK based organisation is seeking an experienced Scheduling Administrator / Customer Support Assistant to join their busy and dynamic team.

We are looking to recruit a Customer Support Assistant into a full time role to provide administration support to the Installation and Customer Support teams.

The Role:-

Take customer calls and place with the most appropriate team member;
Assist the Scheduling and Customer Support teams with their administrative needs;
Process sales and service paperwork;
Complete daily installation paperwork and pass to the Accounts team;
Be responsible for overseas sales administration;
Update Excel spreadsheets for accurate record keeping;
Dispatch products to customers and company field engineers via courier;
Make overseas travel and accommodation arrangements for the company’s field engineers.
Closing work off for the Installation team to be passed to Accounts on a daily basis
The Candidate:-

The successful candidate will be educated to GCSE level with grade C or above in English and Maths. A background in administration and customer service environments is essential and you must be proficient with Microsoft Office programs, particularly Word, Excel and Outlook. You will also have experience in the use of Sage 50, arranging the dispatch of products and managing overseas travel/accommodation arrangements.
Candidates who have previous scheduling / allocating Engineers / service control experience will be strongly considered.

If you are interest in the position, please contact Gemma at Adore Recruitment.

Please note, you will be asked to provide your eligibility to work in the UK.

Due to the high response received for some vacancies we regret that we are sometimes unable to reply to all applicants. If you have not been contacted within 7 days, please assume that your application has been unsuccessful on this occasion. However, we will keep your details and notify you of any other opportunities.