Customer Service Assistant

Do you have excellent Customer Service skills? Are you keen to work for a well established Building Society? Are you looking for a career with great progression and opportunities?

Our Client is a leading Building Society and we are looking for a Customer Service Assistant to join the friendly team, based in Frome.

You will be a committed person, able to communicate with customers within the branch and over the telephone and will be responsible for delivering excellent customer service through building long term relationships with customers. You will identify customer needs or the opportunity to help them be better off, by referring them to one of the specialist Advisors within the branch. To succeed you will need a professional approach with Customer Service, as well as proven experience of meeting set performance measures. Building Society or Banking experience, including cash handling, is desirable but not essential.

Ideal candidates will be educated to GCSE standard in Maths and English and also:
•Be hard-working committed and eager to learn
•Have excellent Customer Service skills
•Have recent experience within a reputable retail environment or similar face to face role e.g. travel, estate agency etc.
•Have experience of working towards set performance measures or goals
•Be well organised and have excellent attention to detail

This is a friendly supportive and professional company that firmly believes in looking after its staff. If you are looking for a rewarding career and interested in Financial Services, this could be the role for you.

This is a part time position working 22.5 hours per week. You will work 10am-2.30pm Monday – Friday plus a maximum of 3 out of 4 Saturday mornings. This is a maternity cover contract.

So, if you recognise just how important Customer Service is and are keen to progress your career, please send your CV to us!