Outbound Customer Service (Caribbean)

Spectrum Office & Professional Services Team have excellent temp to perm – full & part time opportunities with a global brand for Caribbean speaking Customer Service professionals. Applicants who can converse in the Caribbean speaking dialect will only be considered for this role as an essential requirement for the post. The successful candidates will be working within a 24/7 shift pattern to fit the requirements of the role. You will liaise with teams via telephone in the Caribbean and follow up prospective student enquiries via a dialler system, speaking directly to and supporting their registered interest and any questions they may have regarding processes, payments, time-scales and any other queries regarding the product, to facilitate the resolution of their enquiries. Previous outbound telephone Customer Service experience is preferred although a natural customer service ability will be considered. Computer literate: Word-processing, Excel, Internet and general systems usage and good keyboard skills. Must be proactive, with excellent communication skills, written and verbal, a strong self starter, self motivated and driven to achieve the needs of the business and the role as key performance indicator for success.