Customer Service Executive
Full job description
Howett Thorpe
Salary: £27,600 – £30,000 per year
Superb opportunity for motivated, professional and experienced customer service executive to join a growing & successful family run business. Due to growth and internal progression this role will suit candidates with office-based experience in a similar role.
Customer Service Executive – About The Role
As a Customer Service Executive, you will be responsible for providing the best possible experience to customers. This is a diverse role, which will see you answering general customer enquiries, processing orders, problem solving, supporting your assigned accounts, and ensuring a smooth customer journey.
Day to day, you will liaise with your Customer Service Manager and the Sales Team to ensure your customers receive a consistent, quality service. On other occasions, you will also be required to collaborate with the wider team.
The key to your success is keeping your customers happy through stand-out customer service, whilst working effectively and efficiently with your colleagues.
The successful Customer Service Executive will have:
* Proven experience in providing high level customer service skills in a similar role for at least 1 year in an office environment.
* Strong communication and interpersonal skills.
* A professional and friendly manner over the telephone and via email.
* High standard of building and maintaining relationships with customers.
* Impeccable organisational and time-keeping skills – efficient email management is pivotal.
* Excellent knowledge and experience of MS Office; particularly Outlook (Excel and Word preferable but not essential).
* A high typing speed.
* A minimum of 12 months in a customer service/customer care role, ideally within an office environment.
Customer Service Executive – Benefits
* 33 days annual leave including bank holidays
* 4 days office working, 1 day working from home
* Generous KPI bonus scheme up to £300pm
Howett Thorpe are acting as a recruitment agency in relation to this role and comply with all relevant UK legislation and do not discriminate on any protected characteristics. Due to the high volume of applications we currently receive, we are unable to respond to all candidates. If you do not hear from a Consultant within 5 working days, please assume that you have not been successful.
Refer a friend
If this job is not of interest to you, but you know a friend or colleague who may be interested, recommend them to us and receive a minimum of £100 in vouchers if we assist them in securing a permanent role and a minimum of £25 in vouchers if we place them in a temporary assignment. (Terms & conditions apply).
To apply for this job please visit definitejobs.co.uk.