Operations Duty Controller

Salary: £36,000 per year

Join us on the Journey…

We have an exciting opportunity for a Duty Controller, based at Reading, who will utilise and control resources to ensure maximum levels of service delivery, and to ensure full compliance of company procedures and cost controls. You will also provide supervision of drivers on all services and hires.

As the successful candidate, you will hold a PCV licence and demonstrate excellent communication, oral and written and have a working knowledge of the industry. You will demonstrate experience at being well organised, and have experience of working within an agile environment, whilst possessing the ability to be decisive and take ownership of responsibilities.

This role requires you to work Monday to Friday, week rota of either 05:30 – 14:30, or 12:30 – 21:30, with an expectation for out of hours on call support.

What you’ll do…

• Liaise with Drivers, the Sales Team, Engineering & External customers with regards to all operational requirements, in person, by telephone, and by electronic methods such as email.
• Monitor, record and ensure compliance with company procedures to include drivers’ hours and Tachograph regulations.
• Provide timely communication to all staff about incidents/accidents, fails and service or hire delays and disruptions.
• Deal with breakdowns, late running, accidents and any other incidents affecting services and staff. Arranging coach procurement outside office hours to cover breakdowns/incidents, using your commercial awareness to ensure the best price is secured with authorised Operators.
• Control and allocate duties so the scheduled and planned operations are undertaken whilst maintaining efficient cost controls through driver allocation and efficient fleet movements.

In return, we offer a wide range of benefits such as…

• Free travel for you and your partner
• Company pension
• Life Assurance
• Employee Assistance Programme
• Paid annual leave
• A variety of deals and discounts via NX online portal including travel, days out, cinema, mobile, car and many more

Things to note…

At National Express, we are really proud of our health and safety record and as a result, we operate a Drugs and Alcohol Policy which is applicable to all employees.

As part of your initial assessment, we will complete Drug and Alcohol testing and you may be subject to random tests during your employment.