Operations and Quality Manager

Salary: £36,000 – £38,400 per year

My client were set up in 1985 when the noticed a gap in the market for a more professional, centralised approach to security. From their headquarters in Suffolk, they have grown a respected business that provides a professional, tailored service to an extensive list of clients in the Bury St Edmunds, Cambridge, Thetford, Ely, Newmarket and Ipswich area. Their relationships with clients tend to last, with several contracts dating back to their very early days. Their services include CCTV monitoring; Mobile Patrol and Key holding services and static manned guarding. They are NSI gold accredited and hold approved contractor status with the SIA. I am currently on their behalf looking for an Operations and Quality Manager based at their head office. 

The role will as the name suggests be split into two main areas. The operations part will involve being in charge of rostering the business’ officer force of circa 90 using a Logosoft system. The role holder will be the main input for the production of the roster (up to three months in advance). The Officers receive their shifts on a monthly basis, but any changes such as sickness cover, holiday, welfare leave etc would in the main be the Operations and Quality Manager’s responsibility. To ensure the best fit of officer to site, the role holder will get to know the officers with regular contact (face to face, via phone and email). To learn their own little foibles, personalities etc. Many of the officers are multi-site trained. 

The quality part of the role will involve taking the lead for NSI gold and SIA audits as well as undertaking the writing of assignment instructions and risk assessments. With the aim of ensuring the best possible service is provided to clients. Administration support is provided as well as any training required. 

The role is contracted at 48 hours but as a small company offer flexibility that a larger organisation cannot, so you will not be chained to your desk, however in return they will expect you to be contactable out of hours to deal with an issue if required. 

For this role I am looking for candidates who have a broad knowledge of the operational elements of running manned security contracts, (so this role is suitable for an ambitious Supervisor or an experienced Manager) who have a full UK driving licence, who reside within 15-20 miles of Bury St Edmonds and have a desire to progress further in the business as the company wants to develop a succession plan. 

Salary £36,000 – £38,400 depending on experience, full expensed car, mobile, laptop, 28 days holiday, NEST pension

We do try to reply to each application personally, however as you can appreciate we receive a high number of applications for each role we handle and it is not always possible to do this. Therefore if we do not contact you within seven days your application for this particular role has not been successful. However we have retained your CV and we will advise you of future roles that may be of interest. Fairford Associates operates as an Employment Agency introducing work-seekers to client employers for direct employment by those employers.