Operations / Account Director

Operations/Account Manager
Salary: £54,000 – £60,000+ Package
Location: National/Home Based

Due to the growth of my clients business the need has arisen to recruit an Operations/Account Director. The principle purpose of the Operational Support Group is to provide resource capacity to Business Development teams and to the wider operational community.

KEY RESPONSIBILITIES
Business Development Support:
As an experienced senior TFM operational manager, you’ll support and assist Business Development teams in the assessment of new opportunities, develop financially viable operational solutions and act as the operational lead on new bids – potentially leading to the operational management of new TFM contracts. With the support of the wider organisation, you’ll help mobilise and transition new business and transform services to realise margin expectations.

Operational Support:
Strong interpersonal and facilitation skills will enable you to work closely with the Account Management organisation and help identify, design and develop the tools and approaches to improve services – identifying best practice, productivity and quality improvement and identifying, facilitating and supporting opportunities for organic growth. With extensive, proven Technical FM experience, delivering both Hard and Soft services, you’ll assist in the development and deployment of service delivery operating platforms by following methodologies that ensure consistency of approach, known outcomes and definable commercial and reputation risks.

SKILLS AND BACKGROUND

To be successful in this role you will be a self-starter with the drive and self-discipline to work effectively with minimal management. You will have the personal presence and natural gravitas to inspire confidence in others. With a calm demeanour you’ll remain unflustered even in high stress/pressure situations and be a strong team player with experience in managing a variety of skills and disciplines.
Relevant TFM operational management experience in delivering high quality Technical and Soft FM services within a diverse and geographically spread property portfolio.

*Extensive experience in operational TFM management and/or senior functional leadership positions delivering services and profitability in an FM capacity.
*Experience working closely with business development teams identifying and supporting operational solutions.
*Knowledge and experience in contract mobilisation and the transition of complex TFM contracts.
*Familiarity of CAFM systems, including Help Desk, PPM services and auditing tools.
*Demonstrable operational leadership and ability to interface at executive levels, both internally and externally.
*Strong facilitation and presentation skills.
*Excellent verbal and written communication skills.
*Experience in program management and process excellence functions.
*A sound understanding of current legislation, environmental and quality related issues.
*Experienced with TFM performance management systems and metrics.
*A proven building services background with a sound knowledge of all aspects of building maintenance.
*Appropriate and relevant technical qualifications.
*An appropriate HSE qualification.
*Knowledge and usage of IMS and CAFM systems.
*Experience in managing computer PPM management systems and hand held technology.

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