Office Administrator
Full job description
Advanced Maintenance UK Ltd
Salary: £26,000 – £26,910 per year
Since 1998, Advanced Maintenance UK Ltd has worked throughout Berkshire, Hampshire & London, providing a large range of ventilation, plumbing and central heating services to the commercial and domestic sectors.
We are now looking for a full time, experienced Office Administrator to work to join our office team in Theale, Berkshire.
Working on one of our dedicated accounts, as part of a team of 4, you will be expected to undertake administrative tasks, including contacting a supplied customer base and booking planned maintenance works with the property tenant, whilst ensuring the rest of the staff has adequate support to work efficiently.
RESPONSIBILITIES
* Ensure timely and accurate customer service.
* Handle complaints and specific customers requests.
* Answering incoming calls, handling the call where possible or directing call to the correct contact
* Using a database supplied by the housing association to contact via letter, email or phone to book scheduled maintenance with the tenant.
* Using Microsoft Excel to update the spreadsheet so that the team can assist with large booking projects.
* Booking jobs coming from the customers own portal system on to the Clik 4 system. You then will be responsible for keeping the job updated on the system, assigning engineers and adding any works jobs.
* Track stocks of office supplies and place orders when necessary.
* Assist colleagues whenever necessary.
* You will need to be adaptable – pick up calls for our first response team if cover is needed (lunches, holiday etc.).
* Use Microsoft Outlook for all email-based communications. You will also need to use the Calendar function for setting up Director Appointments.
* Using Microsoft Word & Excel for sending out letters, quotations etc.
REQUIREMENTS
* Friendly, personable and professional.
* Excellent command / highly proficient in spoken and written English.
* Have a clear and confident phone manner.
* Previous experience in an administration role preferable but no essential.
* Good attention to detail.
* The ability to work under pressure and prioritise workload.
* Microsoft Office experience.
* Must have the right to work in the UK.
All employees are entitled to 28 days annual holiday with 1 additional day holiday for every completed 2 years of employment (Capped at 10 years service, holidays inclusive of bank holidays).
Advanced Maintenance UK Ltd is an equal opportunities employer
No agencies, please.
To apply for this job please visit definitejobs.co.uk.