Change and Release Manager

Become a change maker and join Node4.

Node4 have a committed, talented, and diverse workforce that is growing all the time, but as we expand through our own growth and acquisitions, we never lose sight of the most important part of our business – our people. We want you to grow, learn, and evolve alongside us.

So, whether you’re just starting out in your career or looking to progress as an industry professional, Node4 has a place for you.

About the role

The Change & Release Manager will oversee a number of key functions within the Operations department that enable the delivery of a high-quality service to end users, and to ensure Change and Capacity Management processes are in place to meet business needs. This position is a stakeholder facing role and requires the establishment and management of expectations within the business and driving Change and Capacity Management to achieve those expectations to a high standard.

The successful candidate will report to the Head of ITSM and will be tasked to manage the Change & Capacity Management ITSM functions for Node4.

What will you bring?

Demonstrable experience in Change and/or Capacity Management with a desire to develop skill set in both.
Demonstrate an approachable, friendly, personable manner.
Proven record of accomplishment with troubleshooting, ability to spot and diffuse potential escalations, resolve escalations and deliver an excellent service to key stakeholders.
Demonstratable commitment to service quality and continual process improvement.
Ability to create and evolve processes from the ground up that support effective adoption of Change/Capacity Management
Ability to communicate effectively with non-IT stakeholders regarding technical matters.
Ability to maintain and develop effective relationships with key stakeholders.
Experience and knowledge of Change/Capacity management principles, methodologies and tools
Exceptional communication skills, both written and verbal
Excellent active listening skills
Ability to clearly articulate messages to a variety of audiences
Ability to establish and maintain strong relationships
Ability to influence others and move toward a common vision or goal
Flexible and adaptable; able to work in ambiguous situations
Resilient and tenacious with a propensity to persevere
Problem solving and root cause identification skills.
What we can offer you.

• Hybrid Working
• Modern facilities with open and welcoming breakout areas
• Company Social events
• A diverse workforce
• Employee investment with Node4 training Academy
• Company Paid Health Cash Plan
• 25 days holidays plus your birthday off
• Holiday buy back scheme
• Pension Scheme
• Life Assurance
• Family savings and shopping discounts
• Electric vehicles salary sacrifice
• Never ending supply of hot and cold drinks, biscuits, sweets, and fruit

Why join Node4?

Founded in 2004, Node4 has experienced exceptional growth and success over the years, acquiring TNP, Risual, and Tisski to form the Node4 group.  We believe that our people are the driving force behind our success. We are a vibrant, passionate, and diverse team committed to providing exceptional service as standard. We are proud of our employees and the environment that reflects our core business values of Passion, Innovation, and Trust.

Simply put, Node4 is the place to be if you are passionate about technology and providing exceptional service while developing your career within a welcoming and evolving company.

We are the people.