Cloud Support Engineer

Become a change maker and join Node4.

Node4 have a committed, talented, and diverse workforce that is growing all the time, but as we expand through our own growth and acquisitions, we never lose sight of the most important part of our business – our people. We want you to grow, learn, and evolve alongside us.

So, whether you’re just starting out in your career or looking to progress as an industry professional, Node4 has a place for you.

About the role

A cloud support engineer provides technical support and assistance to customers and internal teams using cloud computing services. Their primary responsibility is to ensure the smooth operation, optimisation, and troubleshooting of cloud-based systems and infrastructure. Working as part of a team you will be responsible for receiving, managing and assisting in the resolution of Incidents, Issues and Problems raised via system monitoring tools, customer-initiated tickets and calls and other means. Ensuring that tickets are managed through to resolution and closure in line with contracted SLAs, escalating to higher authority or technical teams as required.

What will you bring?

• Experience with VMware vSphere
• Good working knowledge of Windows Servers and Linux OS
• Experience supporting backup technologies
• Experience with scripting languages (PowerShell, Perl, PHP, VBScript etc.)
• Knowledge of ITIL principles
• Strong understanding of networking principles
• Experience supporting databases (Microsoft SQL Server, MySQL, Oracle or other)
• Understanding of DOS/DDOS attacks and mitigation techniques
• Experience in supporting an enterprise monitoring and alerting platform
• Excellent communication skills, both written and verbal
• Confidence to work and communicate across a variety of audiences in a professional manner
• Excellent time management skills and an ability to prioritize and multi-task
• Attention to detail and getting it right the first time
• Being able to work as part of a team
• Pro-Active and be willing to learn
• Analytical and customer focused
• Ability to work pro-actively and to tight deadlines.
• Proven track record in supporting IT solutions

What we can offer you.

Hybrid Working

Private Medical Insurance or Company Paid Health Cash Plan

Employee Assistance Program

25 days holidays plus your birthday off

Holiday buy back scheme (up to 5 days)

Company Pension Scheme

Life Assurance x 4

A diverse workforce

Employee investment with Node4 training Academy

Family savings and shopping discounts through the Node4 benefits portal.

Discounted Gym Membership

Modern facilities with open and welcoming breakout areas

Company Social events

Never ending supply of hot and cold drinks, biscuits, sweets, and fruit

Why join Node4?

Founded in 2004, Node4 has experienced exceptional growth and success over the years, acquiring TNP, Risual, and Tisski to form the Node4 group. We believe that our people are the driving force behind our success. We are a vibrant, passionate, and diverse team committed to providing exceptional service as standard. We are proud of our employees and the environment that reflects our core business values of Passion, Innovation, and Trust.

Simply put, Node4 is the place to be if you are passionate about technology and providing exceptional service while developing your career within a welcoming and evolving company.