2nd Line Support Engineer

2nd Line Support Engineer required to join a progressive and growing company from their head office based in Southampton.

The role of 2nd Line Support Engineer will involve support my clients growing internal infrastructure but also the infrastructure of their clients and supporting their hardware / software products. You will be providing support via telephone, email, remote and face-to-face onsite support where required. You will be supporting a Microsoft based infrastructure (Server 2008 & 2012) along with desktop systems (Windows, XP, 7 & 8) and generally networking.

The correct candidate for the 2nd Line Support Engineer position will have good commercial experience working within an IT support role and preferably have some industry recognised qualification. You will have an in-depth knowledge of Windows desktop systems (XP, 7 & 8) along with a good level of knowledge of Server systems (Server 2008, 2012) including Active Directory and Exchange. Good experience of networking along with root cause analysis of escalated issues are required. There is some travel required for the role so you must be willing to do so where required. The role is client facing as well so your communication skills must be very strong.

This a fantastic opportunity to join a growing company who would be able to offer further career opportunities to the right individual.

Keywords: 2nd line support, desktop support, Windows 7, Windows XP, windows 8, Server 2008, Server 2012, Active Directory, Exchange, AD, Southampton, Hampshire