NHS Call Handlers (Non-Urgent)

We are currently recruiting for both part-time and full-time (rota based) non-urgent NHS please apply a temporary, ongoing basis, with a Salary: of £26,000per year (£8.75 for unsociable hours). This service is available 24 hours per year and so candidates must be flexible to work any hours, Monday-Sunday including bank holidays/Christmas/New Year. These roles are based in Newburn.
The role involves handling non-urgent calls and recording please apply to an in-house system. The role will entail speaking to members of the public who may be in distress, so a calm approach and a good telephone manner are essential. Many of these calls may even be escalated to 111 or 999 lines and as such it is essential that you are able to lead the call and comfort those on the line. As well as this, the role will involve making confident and appropriate decisions as to the care necessary for the callers ie. prescription, appointments etc.

The ideal candidate would have extensive call handling experience, experience dealing with difficult or challenging calls and be comfortable with simultaneous use of IT systems as this is a key component of the role. All applicants must hold 5 GCSE’s grade A-C, or have attended further education (college, university).

This role Is subject to DBS and will commence with 6 week’s full-time training (regardless of application for part-time hours, and during which no absence can be taken) at the end of which pass or fail assessments will be undertaken.