Inbound Call Handler
Full job description
Pin Point Recruitment
Salary: £26,000 per year
Inbound Call Handler
Sunderland, Tyne & Wear
£26,000 per year
Full time – Permanent
A large European outsourcing company are on the lookout for an experienced Inbound Call Handler to join the team based at their flagship facility in Sunderland.
The purpose of this role is to respond to inbound customer communications including calls, emails and mail in a timely and professional manner.
Responsibilities:
* Handling inbound customer service calls and updating internal database
* Responding to customers via phone/email and live chat facilities
* Inputting all data onto internal systems
* All associated administration duties
* Handle customer enquiries via telephone
* Manage and resolve customer queries and escalate priority issues
* Document all call information according to standard operating procedures
Knowledge and Experience:
* Excellent telephone manner and clear verbal communication skills
* Call Centre experience advantageous and Customer Service experience preferred
* Committed to delivery of a consistently high quality of customer service
* Ability to communicate in a clear and effective manner via different methods
* Excellent listening and questioning skills
* Confident personality and skill in striking rapport with the customer
* Basic level of keyboard competence and computer literacy
* Self-motivated with an aptitude for maintaining enthusiasm and focus within a routine environment
* Good team player
This position would suit an experienced Inbound Call Handler. The successful candidate will enjoy an industry leading benefits package plus many other outstanding perks.
If you are interested in this position, please apply with your Cv via the apply button.
To apply for this job please visit definitejobs.co.uk.