Motor Assistance Coordinator – Winter Contract

Motor Assistance Coordinator
£26,000 per year
Croydon, Surrey

Our client is a successful, well established, large corporate based in central Croydon with a wealth of experience within the motor assistance industry.

To provide an efficient, professional and proactive response to requests for motor assistance and to co-ordinate all aspects of this assistance in line with company procedures.

Responsibilities
To handle all incoming and outgoing telephone calls in a prompt and courteous manner in line with the company and client expectations.
To provide a proactive response to assistance calls by advising client on minor technical queries and providing solutions.
To manage each assistance file to ensure that customers receive the most appropriate service in a timely and cost effective manner.
To monitor all aspects of the file to ensure that all services are provided at the agreed time and that the customer is kept fully appraised of the progress.

Essential Skills and Attributes
Clean current driving licence
English Language GCSE or equivalent
A genuine desire to provide a high level of customer service
The ability to effectively manage multiple cases
Good geographical knowledge
Proven experience of providing a quality customer service within a pressurised environment

Desirable Skills & Attributes
Clean current driving licence
Basic technical understanding of vehicles
Experience of working in the automotive industry

Hours:
Full shift based on 35 hours per week. Shifts covering 24 hours. Early: 6.30am – 2.30pm
Late: 4.00pm – 12.00midnight
Night: 9.00pmn – 7.00am (one every 6 months but this may vary in line with business needs)

Please make sure when you apply for this position that you provide us with where you live on your CV.

PRC Employment are acting as an Employment Agency in relation to this vacancy. We receive high volume of CV’s and will only contact you if your application is successful. We do not discriminate on grounds of Disability, Race, Age, Gender, Creed or Sexual Orientation and comply with all relevant UK legislation.

Please only apply if you are a UK resident.