Managing Surveyor

Salary: £48,000 – £60,000 per year

03079 Managing Surveyor South of England £48,000 – £60,000 pa 

Job Title: Managing Surveyor

Pay: £48,000 – £60,000 pa 

Location: South of England

Industry Sector Insurance 

Type Full Time Permanent

Responsible for the design, development and maintenance of a market leading buildings services for The company and its customers, Also, to control indemnity costs to ensure loss ratios are market leading and customers enjoy highly competitive premiums. Manage the resources at your disposal to deliver efficient claims handling costs compared to the other regions.

Continuously build high performance culture within the surveying department by recruiting, developing and monitoring performance of staff members (direct reports), Network Surveyors, Building Contractors, and any other Building related suppliers in your care (region) to ensure they are working effectively to deliver market leading cost control and excellent customer service.

In conjunction with the Senior Management Team (SMT) develop and implement a strategy that delivers market leading service to customers (within the confines of the insurance policy), which minimises the complains and enhances The company Claims reputation (measured on Google and Trustpilot) as top service provider in the industry.

Control indemnity costs (for building claims in your area) to minimise leakage and maximise buying power in order to protect customers competitive premiums position.

Constantly monitor costs and customer service levels for your area (compared to other The company Regions) in order to continuously improve performance through; people, suppliers and processes.

Manage the resources at your disposal to deliver efficient claims handling costs, by collecting and analysing data collected through various reports, such as surveyor daily, weekly and monthly productivity reports.

Maximise right-first-time outcomes, with specific measurement against internal referrals, contractor complaints, re-work due to poor initial surveyor or contractor scoping activity.

Management of Technical Surveyors and freelance Surveyors to ensure quality and accuracy (right first time) of inspections and reports and adherence to SLA’s

Recruit, develop and monitor Technical Surveyors to ensure that they are capable of making correct buildings claims decisions in a timely manner

Where appropriate, conduct site visits to actively manage customer claims, manage complaints or conduct post or mid-repair Building Contractor audits

Oversee and monitor the provision and quality of technical advice on buildings insurance claims provided by Technical Surveying Advisors and Regional Technical Surveyors. 

Where applicable, support the Customer Relations team with Stage Two FOS complaint responses. The emphasis will be to deal with the specific complaint and to build a bank of knowledge for the Complaints Team to use for future FOS complaints

Experience / knowledge

Skills required

Excellent leadership skills, with an ability to set a vision and get your team’s buy-in

Manage and deliver the business objectives through others

Capability to vary approach in order to get the best out of each member of the team and the team as a whole

Ability to work at tactical and strategic level

Excellent organisational and planning skills, ability to create excellent plans for short term (surge) and longer-term activity

Excellent verbal and written communication skills

Ability to work well under pressure and meet tight deadlines

Accuracy and attention to detail

Tact and assertiveness when dealing with customers who may be distressed or angry

PC literate with good administrative skills

Building construction technical excellence

Drive / motivation

• Helpfulness and a passion for customer service
• High energy levels
• Resilient personality
• Positive approach
• Team player
• Drive and enthusiasm for meeting targets
• Empathy and understanding

• Confidence & a professional attitude

Experience / knowledge

• At least 5 years’ experience within the industry in a similar role
• Demonstratable experience with successful projects delivered through your management of mid to large sized teams
• Has proven record for successful scaling up of a team without sacrifice of quality measured outcomes

 Qualifications

• Tertiary education with qualifications in a relevant discipline.
• Clean driver’s license.

Ideally, a certificate level qualification in management.