Maintenance Lead Coordinator

Salary: £31,800 – £33,600 per year

Luton based recruitment agency Workforce Personnel are currently recruiting on behalf of our client for a Maintenance & Repairs Lead Coordinator.

Purpose of the Role:

This is a senior administrative position. You’ll play an important role organising and managing the maintenance and repairs administrative service, providing support to the maintenance and repairs team. You will be responsible for line managing Maintenance and Repairs Assistant. You’ll need to work at a good pace and take responsibility for meeting tight deadlines. You will provide a high-quality service for our customers, agents, colleagues, and others; ensuring customer communication and satisfaction levels are of an excellent standard, maintaining and building the reputation of Squared.

The Duties will include:

• Being responsible for effectively leading, coordinating and undertaking all aspects of administrative work related to the maintenance and repairs service.
• Effectively managing, motivating, and developing Maintenance and Repairs Assistant by constructively challenging practice, and procedures.
• Overall responsibility for managing all incoming repairs requested through our helpline
• Tenant portal and internal referrals; data inputting and logging accurately and effectively prioritising accordingly.
• Overall responsible to arrange and maintain an appointments system for all pre[1]inspections and works orders allocated to the maintenance supervisor or in-house team within target times.
• Co-ordinate diaries of internal maintenance team in a timely manner; ensuring clarity of information.
• Responsible for updating the maintenance dashboard by completing and approving the invoices and workorders in a timely manner.
• Overlooking the communications carried out with customers by ensuring we provide outstanding communication to customers (internal and external) keeping them fully updated on repair progress utilising the most appropriate communication tools for the customer: carrying out repairs follow ups to ensure high levels of satisfaction.

• Supporting the maintenance and repair management team with all planned maintenance and cyclical programmes.
• Ability to communicate very effectively with a wide range of customers including tenants, contractors, other team members and agencies, verbally, by telephone and in writing

Required for the role:

• Experience of working in a social housing environment, although not essential.
• Worked as a senior administrator, team leader or supervisor level in a customer services role.
• Achievement of targets in a demanding customer services environment
• Detailed and accurate record keeping
• Working with confidential/sensitive information
• Working with diverse internal and external customers
• Maintenance and repairs admin experience
• Handling complaints and managing customer expectations
• Ability to lead and coordinate a frontline administrative service to customers
• Excellent and effective verbal and written communication skills
• Excellent working knowledge of/ computer literacy including the ability to use a range of office software packages e.g., Microsoft Office: Microsoft Word, Excel, PowerPoint, Outlook, and Teams
• Possess outstanding interpersonal skills to build and maintain excellent relationships.

Hours:

Monday to Friday – 37 hours per week