Logistics Customer Service Representative

Salary: £26,000 per year

My client is looking for the successful candidate to join their team near Croydon as a customer service representative where you will be responsible for the provision of high-quality customer service and ensuring efficient management of orders through logistics.

Client Details

My client is a specialist and successful logistics business based near Croydon who specialise in manufacturing material ready for everyday purposes.

Description

The successful candidate will join my clients business near Croydon as a Customer Service Representative and undertake the following roles and responsibilities:

Working to agreed standard and service level agreements to provide customer service excellence for the organisation and for dispatch and processing of orders, including:
Assisting and supporting the team to achieve 95% on time delivery target.
Working closely with planning team to ensure customer’s requirements are fulfilled within agreed operational lead times.
Ensuring all relevant dispatch and customs paperwork complies with current regulations.
Dealing with receipt of and booking of sales orders and issuing order confirmations within agreed service levels.
Ensure reports to customers detailing supply lines are issued within correct timeframes, and internal departmental reports.
Undertake monitoring of customer accounts, initiating and following credit control procedures, issuing and raising letters of credit where necessary; and ensuring that the credit control KPI is met i.e. payments does not succeed 30-60 day mark unless the payment is in dispute.
Manage transport bookings to be organised in a timely and cost-effective manner, maximising load efficiency.
Build and maintain positive working relationships with customers and internal departments, attending customer visits where necessary and participating actively in team meetings.
Create, maintain, revise and explain information exchange structures to ensure optimal information flow between the CSR and the customer and internal departments such as QA, Planning, finance and Dispatch.
Support other CSR on information exchange structures with the difference departments.
Undertake any other duties as required from time to time, commensurate with the roleProfile

The successful candidate will live within commuting distance to my clients operation near Croydon and will have the following skills and attributes:

Good working knowledge of Microsoft packages, excel and word
Understanding of logistics
Knowledge of export documentation and credit control procedures is desirable.
Fluent in either Spanish or French.
Previous experience of working in a sales/customer service export environment.
Previous experience of working for a logistics or manufacturing environment. Job Offer

The successful candidate will be rewarded with a competitive salary and benefits.