Litigation Administrator – Contract

3 month rolling fixed term contract

Purpose:
To accurately select and progress accounts through the legal process

Scope:
Reporting to the Litigation Supervisor the Litigation Administrator will be responsible for progressing non contentious accounts through the legal process from account selection, sending the letter of claim through to enforcement action and beyond, in line with agreed procedures and timescales. This will include correspondence received at any time after the claim has been issued.

Areas of Concentration:
Work post received within 48 hours, diarising follow-ups if required.
Action reports from their solicitors within agreed timescales.
Respond to authorised 3rd Party Debt Management companies and solicitors using appropriate portals, letters or telephone
Maintain an accurate and up to date position on accounts worked in their systems, keeping their solicitors informed of activity taken.
Process non contentious responses received to claims issued (such as admissions, general offers and correspondence)
Scan and record incoming post on day of receipt.
Make decisions on whether accounts are suitable for the legal process.
Carry out pre legal checks, including land registry and Experian checks.
Provide cover to other team members in case of absence.

Performance measures:
Accurate and timely actions taken
Deadlines met
Compliance with legal processes and procedures
Meet quality standards set for work done.
Escalation of any tasks that cannot be done when agreed

Skills & experience:
within a legal environment preferred.
Intermediate level of Word and Excel
Confident telephone manner
Excellent verbal and written communication skills
Proven ability to work to deadlines

Key Competencies:
Attention to detail
Planning/Organising
Customer Focus
Proactive
Initiative
Team Player
Evidence of ability to multi-task

&#34Due to the high volume of applications we currently receive, we are unable to respond to all candidates. If you do not hear from a Consultant within 5 working days unfortunately you have been unsuccessful on this occasion”