Leisure Centre Customer Services Advisor

Salary: £26,000 per year

Huntingdonshire District Council (HDC) is passionate about providing high quality services to our communities, residents and businesses and this means we need to employ and retain the most talented and dedicated people. Situated within the heart of the Cambridge-Peterborough Growth Area, Huntingdonshire is a beautiful district that boasts thriving market towns and many attractive villages, each with its own identity. We are an innovative and forward-thinking Local Authority whose residents are at the heart of our decision making.

Passionate about customer service? Looking for a new challenge? An exciting opportunity has arisen within our One Leisure Contact Centre team and front of house teams across the district.

Our aim is to provide the people of Huntingdonshire with the high-quality customer service they deserve.

The Customer Advisors are the first point of contact for the public accessing One Leisure Facilities at all four of our Leisure Centre’s in Huntingdon, St Neots, St Ives and Ramsey, via phone, email, face to face and social media. The roles will predominantly either be based at the contact Centre or at a One Leisure site.

We are looking for highly motivated people with a positive and enthusiastic attitude to customer service to join our busy and supportive team.

You will be familiar with working in a customer service environment and have excellent customer service skills, along with a good knowledge of IT systems including Microsoft packages and the internet. You must be able to assimilate a wide variety of information.

You will be provided with a comprehensive training programme, along with ongoing coaching and development from your Line Manager.

For you, it’s a fantastic opportunity to use your great customer service skills in a worthwhile way.

Above all it is essential that you demonstrate behaviours in line with our values and a passion and a commitment to continually seek to innovate and develop our workforce, which will in turn enable us to succeed in our strategic ambitions.

Please note in addition to this role that we are also recruiting the following part time Customer Service roles within our Leisure Centre’s – all are on a rolling Rota including early mornings, evenings, weekends and bank holidays:

• Huntingdon One Leisure, this is a temporary post for approximately 9 months maternity cover and is 12.75 hours per week.
• St Neots One Leisure, this permanent position is for 14 hours per week.
• St Neots One Leisure, this is a temporary post for approximately 9 months and is for 23.25 hours per week.
• St Ives One Leisure, this permanent position is for 14 hours per week.

If you wish to be considered for more than one role please ensure that you include all of the job roles/locations and hours that are of interest on your application form.

We want to employ staff who embody our icare values (Inspiring, Collaborative, Accountable, Respectful, Enterprising) all of which support our ultimate purpose of putting our customers first.

TO APPLY A full job description along with details of how to apply can be downloaded from our website.

Closing date for completed applications is 31st August at midday and interviews will be held w/c 6th September

At HDC we seek to employ candidates from a range of backgrounds in order to bring diversity of thought and make our organisation more innovative.. We offer a number of flexible arrangements and are a supportive employer enabling our staff to work in an environment that produces high standards of work in an employee led environment. We also offer a highly competitive Local Government Pension Scheme and provide an array of services, networks and training to support your health and wellbeing as well as generous holiday entitlement dependent upon length of service.

Equality, diversity and inclusion is at the heart of our recruitment and along with our values we are committed to creating an inclusive working environment, where diversity is valued; there is equality of opportunity and all areas of the community we serve are represented. We therefore welcome applications from all sections of the community and we offer a range of benefits to encourage a work life balance.