Legal Debt Recovery Account Manager

My client, an established firm of Solicitors with an excellent reputation are looking to recruit a Legal Debt Recovery Account Manager due to large volume of new work.

You will be required to hit the ground running so therefore must have previous experience of Legal Debt Recovery and ideally will have an ILEX Legal Executive Diploma of Level 3 or above and also a Law Degree or be LPC Qualified.

You will also need previous experience of working with Case Management Systems and also previous experience of working within a debt recovery role.

You will need to have a full understanding and knowledge of legal and court proceedings an the procedures relating to debt recovery and be familiar with Lexcel and Data Protection Act compliance requirements.

The main purpose of this role will be to support the Client Manager in their delivery of a first-class debt recovery service and to appropriately instruct and manage legal proceedings in order to recover debts owed to client companies, in line with service level agreements and individual and team targets.

The main task areas will be:

To issue proceedings and enforce court judgements in undefended cases including timely filing of the relevant papers to the court service, Instructing and briefing counsel prior to hearings, ensuring timely service of judgements to the defendants, ensuring enforcement of the judgement, including instruction of and liaison with a sheriff where applicable, complying with departmental diary systems relating to critical dates

Managing all transactions in line with the relevant Service Level Agreements

Building and maintaining effective relationships with clients

Communicating with clients for case related matters

Communicating effectively with all parties (court service, policy holders, third parties, bailiffs etc) both on the telephone and in person

Reviewing incoming post and prioritising effectively

Managing and processing high volumes of calls

Producing non-standard written correspondence to a high standard

Dealing swiftly with client complaints in line with departmental standards and the firms complaints procedures

Receiving, recording and paying in all incoming monies in line with the firms financial procedures

Monitoring and reviewing payments from debtors

You will ideally need to have an ILEX Legal Executive Diploma of Level 3 or above and also a Law Degree or be LPC Qualified.

You will also need previous experience of working with Case Management Systems and also previous experience of working within a debt recovery role.

You will need to have a full understanding and knowledge of legal and court proceedings an the procedures relating to debt recovery and be familiar with Lexcel and Data Protection Act compliance requirements.