Lead Receptionist, Reception, Secretarial, Office Secretary Team

With over 1600 people across 9 UK offices, we are proud to be a leading independent UK consultancy at the forefront of risk, pensions, investment and insurance.

We are seeking a permanent Lead Receptionist for our modern Liverpool office.

The role of our business area (Secretarial and Operations) is to provide central administration support services to all business areas, employees, and Partners at Barnett Waddingham. In order to provide these services our network of teams include various roles, with all positions united in delivery of professional support services, aligning with the growth and success of firmwide business objectives. The position of Lead Receptionist will provide Front of House, meeting management, reception duties along with secretarial administration support for the office.

Responsibilities

Reception duties include:

• Meeting and greeting clients, suppliers and employees from other offices.
• Booking, setting up and managing meeting rooms to a consistent and high standard.
• Organising catering and refreshments for internal and external meetings and events.
• Assisting with setting up lunches, meeting room refreshments as required.
• Liaison as needed with other internal teams to ensure all client and visitor needs are met.
• Audit of catering firms regularly and establish new caterers if required.
• Claiming and processing Front of House service requests from our Secretarial TickIT system.
• Deputise for Office Management team when needed.
• Supervise and train receptionist.
• Regular audit of passes (visitor, staff, contractor).
• Monitoring and ordering of supplies (e.g. office groceries, fruit, FOH, janitorial supplies).
• Supporting with any ad hoc duties relevant to the office location.
• Support managerial team with office and facilities routine tasks as needed.
• Working with the BAL and Front of House lead assisting with firmwide administration to ensure the smooth running of all Front of House services.
• Work with all local Front of House teams to ensure seamless service.
• Manage reception cover for absences and out of hour events.
• Manage daily office checklist and ensure Front of House manual is regularly maintained.
• Support operational projects and Front of House initiatives as required.
• Any other reasonable task supporting business area activities as advised from time-to-time.

The above is intended to describe the general nature and responsibilities of the role and is not intended to be an exhaustive list of all duties or responsibilities of employees in this role.

Experience/Qualifications

• Previous reception, secretarial, office administration or customer service experience
• Confident skills in Microsoft Office applications
• Good knowledge of database entry skills
• Maths and English GCSE at level C/4 or above, or equivalent
• Good verbal and written communication skills
• Ability to demonstrate successful working relationships within a team
• Professional approach in all forms of communication (written and oral)
• Conscientious ensuring that work is completed to a good standard and within specified timescales.
• Adaptable and responsive to changing business and team needs
• Ability to remain calm under pressure.
• Professional approach; polite and courteous to clients and staff

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Here is a summary of our benefits: 

• Competitive discretionary annual bonus
• Life assurance (4x up to 10x)
• Group income protection up to 65% of salary
• Private medical cover
• 25 days holiday per year and up to 30 days with holiday trading
• Generous pension scheme (we contribute 8%)
• Sports Allowance – we pay up to 50% of your gym/sports membership (up to £50 pm)
• Employee Assistance Programme
• Complimentary fresh fruit, hot and cold drinks in all our offices
• Paid volunteering day per year as a commitment to our Corporate Social Investment
• Support your favourite charity with the “Give as You Earn” option
• Match-funding for individuals raising money for a recognised charity
• Corporate social investment programme
• Funded training and professional development
• Lots of clubs, sporting and social events across our offices
• DEI Networks include Early careers, Gender equality, Inter-faith, LGBT+, Multicultural and Wellness+
• Tech / mobile advantage scheme
• Cycle to work scheme
• Healthcare cash plan
• Health assessments
• Dental cover
• Critical illness cover
• Ability to add family members to benefits
• Discounted gym membership
• Travel insurance options
• Will writing
• Access to GP service
• Access to Eldercare concierge service
• Travel loan
• Broad range of cash back offers and discounts at hundreds of retailers including supermarkets, fitness centres, travel and leisure companies

Accessibility

If you have a disability, learning difficulty, medical condition, or individual need, which you believe may affect your performance during our selection process, we’ll be happy to make adjustments to our processes to enable you a fair opportunity to showcase your skills.

Please visit AbilityNet should you benefit from advice on making your device easier to use if you have a disability. Should you require information in a different format, have other accessibility or reasonable adjustment requirements or if you find any problems not listed on this page, please contact (url removed) or call us on (phone number removed).

Postal applications should be sent to: Resourcing & Talent Acquisition, Barnett Waddingham, St James’s House, St James Square, Cheltenham, Gloucestershire, GL50 3PR

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