Key Account Analyst / Team Leader

Secondsite Recruitment is searching for a Key Account Analyst/Team Leader to join a dynamic Customer Service team on a Full- Time Permanent basis. The is a great opportunity to work within a small, fast-paced business where progression is available for the right candidate.

You will have excellent communication skills with experience of managing customer relationships and reporting on the ongoing activity. Ideally you will have leadership quality and abilities in order to eventually work your way through the department and business and work towards more senior internal roles.

Job title: Key Account Analyst/Team Leader
Location: Wallingford, Oxfordshire
Department: Customer Excellence
Reporting to: Head of Customer Excellence
Salary: £26,000 – £30,000per yeardependant on experience
Hours: Monday – Friday, 08:30 – 17:00
Benefits: 28 days holiday (including Bank Holidays)
Company pension scheme
Free car parking space
Company and supplier discounts

Primary Duties;
* Manage customer accounts
* Monitor and analyse account metrics
* Undertake in-depth data analysis to improve performance on key accounts
* Engage relevant stakeholders to ensure optimum performance on all accounts
* Ability to analyse trends on platforms and work alongside Line Manager to create a road map to achieve immediate or short term and long term goals
* Capacity to bring together and analyse customer metrics and platform metrics in a manner that delivers business priorities
* Maintain and generate key reports on a daily, weekly and monthly basis and present when/where needed
* Resolve adhoc account health related issues as highlighted by accounts, management and other relevant stakeholders
* Able to analyse existing processes (working with other key departments where necessary) to deliver improved internal and external customer experiences
* Perform other duties assigned

Candida
* Graduate (proficiency in Mathematics)
* Excellent English language skills
* Logical thinking and problem solving ability
* Logistics and data handling
* Advanced MS Office skills, specifically with Excel
* Data analysis

Candidate Specification;
* Previous experience within a similar customer focussed role
* Strong and effective communication skills
* Enterprising, confident and ambitious
* Energetic and a genuine passion for providing a good service
* Flexible and open for new challenges
* Organised with an eye for detail
* Able to work well in teams with leadership ability
* Computer literate with intermediate-advanced MS Excel capability (use of pivot-tables, lookups and formulas)

If you are interested and believe you have suitable skills and experience to be considered for this position then please apply.

Please note: Only candidates with the relevant skills and experience will be contacted regarding this position.

If you do not hear back from us within 5 days you have unfortunately been unsuccessful in your application.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person’s gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the job.