Italian Speaking Customer Advisor

*Italian speaking Customer service Advisor*

*Must be willing to commute/relocate to Manchester*

Working on a rotating shift pattern, between the hours of 7am and 11pm, from Monday to Sunday. (37.5 hours per week).

The Italian speaking customer service advisor role is for people who thoroughly enjoy sales and customer satisfaction whilst making money.

You will have to have that knack for spotting sales any upselling opportunities and be able to overcome objections effectively and confidently.

We are looking for that person who is great at rapport building; who can easily engage with customers giving them all options available to them. We are here to offer the best deal and solution with outstanding service.

Our Italian speaking customer service advisor will thrive with achieving targets with the aim of reaching a great earning potential – how much you earn, well, it’s up to you!

*Responsibilities*
• Consistently achieving monthly targets and taking those upselling opportunities
• Helping customers in choosing the best deal for their needs and overcoming any objections
• Problem solving and fact finding, with full understanding of the products you are offering to be able to close the deal in a positive manner – ensuring customers experience is a positive one!
• We want people with bubbly and happy personalities with great motivation and drive; able to work on their own initiative and be part of a great and successful sales team.

*Skills needed*
• Have previous experience of working well in a fast paced, dynamic environment within sales, customer services and/or telesales.
• Friendly with a positive outlook with excellent interpersonal skills
• Be hardworking, punctual and reliable.
• Drive and passion for making money.
• The ability to communicate persuasively
• Bring life experience and personality to the role to include individual talents.
• Sharp thinking and an eye for detail
• Genuine passion for customer service and be motivated by achieving results
• PC literate and the ability to respond professionally to emails
• Punctual and reliable as a way of working
• Fluency in both Italian and English (verbal and written).

*Who we are*
Based in the heart of Manchester, we arrange over 4.5 million rentals a year in almost 24,000 locations. With customers in over 180 countries, we support our global user base via our website, which is available in more than 45 languages and many different currencies. And those customers have access to multilingual support by Freephone too, provided by a dedicated contact centre. Technology is a big part of what we do. We’re all about delivering cutting edge solutions that make life easier for our customers. And naturally, we like to have fun while we’re doing it. ‘Anything but Ordinary’ is our motto here. And we’re always on the lookout for bright, dynamic self-starters to help us achieve even more extraordinary things.

Our people make us the leading car rental company in the world – that’s why we work hard to be an inclusive employer, so everyone at rentalcars. com can be their best.

We appreciate how valuable your time is, so having checked that you match what we are looking for -.